Call Force Global Nearshore BPO Pricing: $13 to $19 per Agent Hour, All-In
No per-minute markups. No hidden technology fees. No setup charges at any program size. Call Force Global agents are intake and pre-qualification fronters; licensable activity warm-transfers to your in-house licensed staff.
Call Force Global nearshore call center outsourcing costs $13 to $19 per agent hour all-in in 2026, for voice CSR, FNOL intake, SDR, lead pre-qualification and multi-channel programs. Three configurations set the rate: $13 for the Staffed Desk on your dialer, $14 for the Scored Desk on ours with 100% AI QA, and $15 for the Open Desk with a reporting portal built to your KPIs. Rates above $15 apply only to regulated verticals or out-of-hours coverage. Every rate covers agent pay, supervision, coaching, reporting, recruiting and certification. There are no per-minute markups, no setup fees at any program size, and no hidden technology charges. Our agents are intake and pre-qualification fronters; licensed activity (insurance binding, Medicare enrollment, claims adjusting) is warm-transferred to your in-house licensed team. Bring your own CRM and ticketing licenses; everything else is in the rate.
Where most programs start
The Pilot Month
From two full-time agents Example: 2 agents × 160 hours × $13.00/hr = $4,160An intro month on a live desk, starting seven business days after a completed kickoff. It sets your workflow baseline, lets us tune the operation, and shows both sides whether we fit. The month bills at the normal hourly rate for the desk you choose, and it starts at two full-time agents (40 hours a week each). Two agents for 160 hours each on the $13.00 Staffed Desk come to $4,160.
No setup fee. You keep the ops playbook and the Pilot Benchmark Report whether you continue or not, plus every recording and scorecard on the Scored and Open Desks. After the month the engagement rolls on month to month on the same ladder ($13, $14 or $15 by configuration, above $15 only for regulated verticals or out-of-hours coverage), and either side can end it with 30 days' notice. A 6-month term takes $0.50 an hour off; a 12-month term takes $1.00 off.
What moves you within the $13 to $19 band
Published bands are useless if you cannot place yourself inside one. Labour only starts at $13 an hour. That is a dedicated, CFG-certified agent on your campaign, running on your dialer and your stack, with our supervision, coaching and reporting included. Everything below is what moves a program up from that floor, and every quote we send names which of them applied.
| Configuration | Rate | What it includes |
|---|---|---|
| The Staffed DeskTrained agents on your dialer, live 7 business days after kickoff | $13/hr | What you are buying is the agent: dedicated, CFG-certified, on your dialer and your stack. Recruiting, the two-day certification and your ops manager come with it at no charge, on every configuration. Because the calls run on your telephony, you hold the recordings, so call scoring stays on your side rather than ours. |
| The Scored DeskPlus our line, and every call scored, not sampled | $14/hr | Everything above, on our dialer with 75 DIDs so your calls land as local numbers where you are dialling. Lifts contact rate and keeps the campaign off spam flags instead of burning one number until carriers block it. Because the calls run on our line we hold the audio, so 100% AI QA applies from here up: every call scored against your rubric, not the 1 to 3 percent a sampled programme reviews. |
| The Open DeskPlus the portal, so you can watch it liveMost programs | $15/hr | Everything above, plus a reporting portal built to the KPIs your side actually reports on rather than an export you have to rebuild. Every recording and scorecard lives in it. |
Two things move a program into the upper half of the band, and both are below. Custom configurations are available: if none of the three fits, say what you need and we will scope and price it rather than push you into the nearest box.
What the dialer step buys you
Our dialer ships with 75 DIDs, so your calls land as local numbers in the areas you are dialling. That does two things a cheaper setup does not: it lifts contact rate, because people answer local numbers, and it keeps the campaign off spam flags rather than burning one number until carriers block it. Bring your own dialer and the seat costs less, but you own the number reputation problem.
What the portal step buys you
We build the reporting portal to the KPIs your side actually reports on rather than handing over an export. That is build time, and it sits in the rate.
Vertical sensitivity, which moves you above $15
Healthcare and other regulated work carries BAA execution, tighter access scoping, and heavier QA on scope adherence. That costs more to run and prices accordingly. Our agents stay fronters in every vertical: licensed activity warm-transfers to your licensed staff.
Coverage hours, which also move you above $15
US business hours sit at the bottom of the band. Overnight, weekend and 24/7 coverage sit higher, because the shift premium is real and we pay it rather than hiding it.
Terms, and what takes the rate down
After the Pilot Month the engagement rolls on month to month, and either side can end it with 30 days' notice. A 6-month term takes $0.50 an hour off the rate and a 12-month term takes $1.00 off. There is no setup fee and no annual prepay.
Add-on channels: email and LinkedIn
Email and LinkedIn outreach can be added to any of the three desks. We scope and price them on the call, and the software passes through at cost. We never supply prospect data: the list and the CRM are yours, and our agents work them.
Rate Card by Function
| Function | All-in hourly | Typical size (from two full-time agents) |
|---|---|---|
| Inbound voice CSR (general support, FNOL, billing) | $13 to $19 | 5 to 50 seats |
| Outbound voice / live transfer (TCPA-aligned calling practices) | $13 to $19 | 10 to 50 seats |
| Virtual assistants (admin, EA, ops) | $13 to $19 | 2 to 20 seats |
| B2B SDR | $13 to $19 | 3 to 25 seats |
| Medicare lead pre-qualification (intake + warm transfer to your licensed agents) | $13 to $19 | 10 to 100+ seats (AEP overflow) |
| Insurance pre-qualification + servicing (FNOL, billing, status, COI; warm transfer to your licensed staff) | $13 to $19 | 5 to 50 seats |
| Bilingual Spanish-English (Colombia) | $13 to $19 | 5 to 50 seats |
| Answering, receptionist and after-hours desk (dedicated; $15 and up for healthcare or out-of-hours coverage) | $13 to $19 | From 2 seats (300+ calls a month) |
Call Force Global nearshore fronter pricing in 2026 is straightforward and retainer-based. Voice CSR, FNOL intake, SDR, Medicare and insurance pre-qualification, and bilingual Spanish-English programs all sit in one band of $13 to $19 per agent hour all-in: $13 on the Staffed Desk, $14 on the Scored Desk, $15 on the Open Desk, and higher only for regulated verticals or out-of-hours coverage. Every rate covers agent pay, supervision, coaching and weekly business reviews; our dialer, recording and 100% AI QA come in from the Scored Desk up. There are no per-minute markups, no setup fees at any program size, and no hidden technology charges. Our agents are intake and pre-qualification fronters; licensed activity such as insurance binding, Medicare enrollment, and claims adjusting warm-transfers to your in-house licensed staff. Programs start with the Pilot Month, from two full-time agents at the normal rate, then roll on month to month on 30 days' notice, or move to a 6- or 12-month term at $0.50 or $1.00 an hour off. For exact pricing on your program size, request a written quote within 24 hours.
Free 24-hour quote, no discovery call
Turn the rate card into your exact number
Tell us your team size and use case. A senior ops manager replies within 24 hours with line-item, per-seat pricing for your exact program. From $13 an hour all-in, live 7 business days after kickoff.
After the Pilot Month
Every program starts with the Pilot Month, from two full-time agents at the normal rate for your desk. What happens next depends on size.
Standard Program
Two to 50 dedicated seats. Month-to-month after the Pilot Month. Full ops layer included.
- 2 to 50 dedicated agents, on the $13, $14 or $15 desk
- Month-to-month on 30 days' notice, or a 6- or 12-month term at $0.50 or $1.00 an hour off
- Supervision, coaching and reporting on every desk; our dialer and recording from the Scored Desk up
- Weekly business reviews
- 100% AI QA from the Scored Desk ($14) up
- Email and LinkedIn outreach as scoped add-ons
Enterprise
50+ seats, multi-program, multi-vertical. Volume discounts and dedicated workforce management apply.
- 50+ seats across one or more programs
- Volume rate negotiation
- Dedicated WFM team
- Multi-region distribution (Caribbean + LatAm)
- Custom QA rubric calibration
- Quarterly executive reviews
What's Not Included in the Rate
To stay transparent, here is what you bring and what we don't cover in the all-in hourly:
- Your CRM, ticketing, and AMS licenses. Salesforce, HubSpot, Zendesk, Applied Epic, AMS360, Vertafore: your account, your seats. We log in as named users.
- Your dialer, on the Staffed Desk. Five9, Talkdesk, Aircall, JustCall: on the $13 Staffed Desk the agent works on your dialer, so its licenses and per-minute costs stay on your account.
- Your in-house licensed staff time. Insurance binding, Medicare enrollment, and claims adjusting happen on your side after we warm-transfer pre-qualified leads. Call Force Global does not staff or carry licensed agents.
How Call Force Global Pricing Compares
Comparison ranges below are drawn from our 2026 call center outsourcing cost guide and cross-checked against published industry benchmarks (Crescendo, NextPhone, Site Selection Group).
| Model | Hourly all-in | Hidden costs |
|---|---|---|
| US onshore in-house | $35 to $48 | Real estate, benefits, recruiting, attrition, tech stack |
| US onshore BPO | $25 to $40 | Per-minute telco markups, premium QA tiers, setup fees |
| Call Force Global nearshore | $13, $14 or $15 by desk up to $19 for regulated or out-of-hours work |
None on the rate side. On the Staffed Desk your own dialer and CRM stay on your bill. |
| Far-offshore Philippines / India | $6 to $14 | Time zone management overhead, overnight supervision, retraining |
| Per-minute answering services | $0.75 to $1.75/min | For programs over 15 talk-min/hour, this often translates to $11 to $26/hr equivalent before base-plan and per-call fees |
Shopping on price first? Our affordable call center services page sets the $13 to $19 band against the cheapest offshore and per-minute options and shows when the lowest rate ends up costing more.
"Miki and team are awesome to work with, can call them anytime day and night they are always ready to rock and roll. Reps are killers on the phone and unafraid of high volume. We’ve hired 3 reps from [Call Force Global] so far and looking forward to scaling even more!"
"They took the time to understand our specific operational needs, communicated clearly throughout the process, and handled important compliance requirements with impressive care and attention to detail. We have always felt that our success matters to them and that we are working with a trusted partner rather than simply another service provider."
"Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one."
"Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign."
"Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results."
Built-in risk reversal: cheaper from day one, transparent from day one
Most BPO pilot guarantees read as marketing language with no measurable trigger. Call Force Global runs a different model: the offer itself removes the risk. Three structural advantages, no contract negotiation required.
1. Cheaper from day one
$13 to $19 per agent hour all-in nearshore versus $35 to $48 per agent hour onshore, a band consistent with the BLS-traceable $32.63 per hour a US rep costs in wages and benefits alone before supervision, facilities, or technology. At 10 seats and 160 hours a month each, that is $25,600 to $56,000 per month in cost difference ($56,000 to $76,800 onshore versus $20,800 to $30,400 nearshore) before any quality consideration. The savings exist from week 1 whether the program ramps to peak quickly or takes the full ramp window. You are not paying a premium for visibility you might not get.
2. Transparent from day one
On the Scored and Open Desks every call is transcribed and scored against a vertical-specific rubric. The industry standard is 1 to 3 percent sample QA reviewed monthly; Call Force Global scores 100 percent of those calls within minutes. On the Staffed Desk the calls run on your telephony, so call scoring stays on your side. Quality issues surface in real time, not at the end of a billing cycle. You see what your supervisor sees in the same dashboard, in the same minute. The KPI floors below are agreed in your MSA before launch and audited continuously, so there is nothing to argue about subjectively when a number moves.
3. Guaranteed from day one
The 7 Business Day Go-Live Guarantee. Your first live call happens inside 7 business days from a completed kickoff, or your live month extends day-for-day at no charge. There is nothing to claim and no form to file: the remedy is the calendar, so your end date simply moves. The clock starts at a completed kickoff and pauses if we are waiting on your access, approvals or systems. HIPAA and Medicare programs are scoped separately because their access provisioning is not ours to control.
The 5-Business-Day Replacement Guarantee. If you ask us to replace an agent, a trained replacement is live inside 5 business days, or that seat is not billed until they are. Every program runs one to two trained bench agents on rotating coverage, which is what makes the five business days real rather than aspirational. Nothing to claim and no form to file: the credit appears on your next invoice. The clock starts when you tell us, and pauses if we are waiting on system access for the incoming agent, because that part is not ours to control.
KPI floor examples by vertical
Final thresholds are negotiated per program in the MSA. These are the categories of KPI Call Force Global typically commits to:
| Vertical | Common KPI floors |
|---|---|
| Live transfers (Medicare, insurance, solar, home services) | Transfer rate, qualified-transfer rate, abandon rate, QA compliance score |
| Outbound SDR | Booked meetings per SDR per week, no-show rate, ICP-fit score on booked meetings |
| Customer support and FNOL intake | First-response time, resolution rate within SLA, CSAT score on closed tickets |
| Virtual assistants | Task completion rate against the agreed scope, response time SLA, escalation rate |
| Debt collection fronter | Right-party contact rate, mini-Miranda compliance rate, warm-transfer rate to your licensed collector |
| Answering service | Response time, message accuracy rate, escalation routing accuracy |
| Medicare fronter (AEP and OEP) | Scope-of-appointment capture rate, warm-transfer to licensed agent rate, CMS MCMG compliance score |
Why Call Force Global does not run a money-back guarantee
Money-back guarantees are how vendors compensate for opacity. If the buyer cannot see what is happening, the only recourse is a contractual escape after the fact. We invert that: the cost is already below US onshore, the engagement runs month to month on 30 days' notice, and on the Scored and Open Desks the AI QA layer shows quality issues in real time, not at month end. The risk reversal lives in the architecture of the engagement, not in a clause that has to be invoked after something has already gone wrong.
The transparency itself is a product
The 100% AI QA layer is not a feature bolted on top of the seat. On the Open Desk it runs in the CFG client portal, built to your KPIs, where supervisors and clients see the same screen in the same minute. Live transcripts. Agent leaderboards. Compliance audit log. See what your supervisor sees →
Pricing FAQ
How much does Call Force Global nearshore call center outsourcing cost in 2026?
Call Force Global nearshore call center outsourcing costs $13 to $19 per agent hour all-in in 2026, for voice CSR, FNOL intake, SDR, lead pre-qualification, virtual assistants and multi-channel programs. Three configurations set the rate: the Staffed Desk at $13 (a dedicated agent on your dialer and stack), the Scored Desk at $14 (our dialer with 75 DIDs and 100% AI QA on every call), and the Open Desk at $15 (plus a reporting portal built to your KPIs). Rates above $15, up to $19, apply only to regulated verticals or out-of-hours coverage. Every rate covers agent pay, supervision, coaching, reporting, recruiting and training. Every agent we hire or add to the bench completes our internal certification before any client sees them, two days at five hours a day across sales, customer support and the tech stack. Your agents then get 4 to 24 hours of campaign-specific training depending on complexity, plus daily pre-shift meetings and coaching for as long as the program runs, all at our expense. There are no per-minute markups, no setup fees at any program size, and no hidden technology charges. Our agents are intake and pre-qualification fronters; licensed activity such as insurance binding, Medicare enrollment, and claims adjusting is warm-transferred to your in-house licensed staff. Bring your own CRM, ticketing, and AMS licenses; everything else is in the published hourly rate.
What is the minimum engagement size?
The minimum is two full-time agents (40 hours a week each). Every engagement starts with the Pilot Month, an intro month that sets a workflow baseline, tunes the operation and shows both sides whether we fit. It is not special pricing: the month bills at the normal hourly rate for the desk you choose. Two agents for 160 hours each on the $13 Staffed Desk come to $4,160, or $1,040 a week ($1,120 on the $14 Scored Desk, $1,200 on the $15 Open Desk). There is no setup fee at any program size. After the pilot the engagement rolls on month to month, and either side can end it with 30 days' notice. You can also take a 6-month term at $0.50 an hour off or a 12-month term at $1.00 an hour off.
Does Call Force Global charge per minute or per call?
No. Call Force Global bills on a dedicated agent hour or monthly retainer for the seats reserved on your program, never per minute or per call. Per-minute and per-call billing models are common for shared answering services and work for low-volume use cases, but they get expensive fast as voice volume scales because of base-plan fees and per-call surcharges layered on top of the per-minute rate. At sustained voice volume, dedicated hourly retainers are typically materially cheaper than per-minute pricing while delivering full agent attention and dedicated training. Answering, receptionist and after-hours work runs on the same dedicated agent hour model, from two full-time agents; below roughly 300 calls a month, a per-call answering service is usually the better buy. For how hourly, per-transaction, per-minute, managed-service and outcome-based billing compare, see our guide to BPO pricing models.
What is included in the all-in rate?
The Call Force Global all-in rate covers agent pay, a share of the program supervisor and QA analyst, coaching, recruiting and certification, IT support, and weekly business review reporting. The Scored Desk ($14) adds our dialer with 75 DIDs, call recording and storage, and 100% AI QA. The Open Desk ($15) adds a reporting portal built to your KPIs. On the Staffed Desk ($13) the agent works on your dialer and stack, so your telephony, recordings and outbound minutes stay on your side. Tooling that runs in your account on your existing licenses, such as your CRM, ticketing system and AMS, is not included in the rate; you bring those and we log in as named users. There are no setup charges at any program size.
How does Call Force Global pricing compare to onshore and far-offshore?
Call Force Global nearshore at $13 to $19 per agent hour all-in sits roughly 46 to 73 percent below US onshore rates of $35 to $48 per hour for equivalent voice work, and roughly 20 to 40 percent above far-offshore Philippines or India rates of $6 to $14 per hour. What the difference buys over far-offshore is working-hours overlap with US Eastern and Central time, English-first Caribbean agents and bilingual English-Spanish agents in Colombia, and supervisors on shift while your customers are awake. The trade-off versus onshore is direct in-person oversight, which we replace with daily supervision, weekly business reviews, 100% AI QA from the Scored Desk up, and a senior ops manager who responds within 24 hours. Comparison ranges are drawn from the Call Force Global 2026 call center outsourcing cost guide and cross-checked against published industry benchmarks.
Get an exact quote in 24 hours
Tell us your seat count, function, vertical, and start date. Senior ops manager replies with a written quote within 24 hours. No deck, no SDR.
* 100% AI QA applies on the Scored Desk ($14) and Open Desk ($15), where calls run on our line. On the Staffed Desk ($13) calls run on your dialer, so you hold the recordings and scoring.